|Right of return
Have you changed idea and want to return what you have bought on KB?
You must notify us within 14 days only, since the products are delivered to you. Of course you can decide to give back even a fraction of what you bought. We will refund the price of the returned products and the shipping costs according to the instructions on withdrawal, located under. For your convenience and without prejudice to the possibility to exercise his right in all other ways provided, you can follow the wizard online, it is fast and does not risk making mistakes.
What should I do to make a Return online
1. Login to your Reserved Area and select "Return Online".
2. Fill out the form and enter the product code of one or more products you wish to return and continue.
3. Check your email: where you will receive a copy of the return online form that you filled and the instructions to follow to make the return.
4. We will update you by email once we receive your return, and as soon as we proceeded to the return of the amounts due.
Right of return according to the European law 2011/83/UE
ALMA Trade Group s.r.o is owner of the brand Kristall Boutique operates as a provider of the registration service and sales on the site: www.kristallboutique.com (“Kristall Boutique”).
If you have placed an order on Kristall Boutique you are entitled to cancel the contract without giving any reason within 14 days. The withdrawal period will expire after 14 days in the case of a sales contract for a single well, from the day when you or a third party other than the carrier and by you acquires, physical possession of the goods. To exercise the right of withdrawal, you are required to inform us at the following address: ALMA Trade Group s.r.o (c/o Kristall Boutique) V Zahrade 197, 252 25 Zbuzany, Rep. Ceca (email: email@example.com) of your decision to withdraw from this contract by an unequivocal statement (eg, sent by mail, or email).
You can also electronically fill in and submit the form of return online, following the wizard put at your disposal in the section "Return online" within your Reserved Area of our www.kristallboutique.com website. If you choose this option, we will send you a confirmation of receipt by email. To comply with the withdrawal deadline, it is sufficient if you send your communication concerning the exercise of the right of return before the expiration of the withdrawal period.
We remind you that the right of return is excluded in the case of::
1. products made to specifications or clearly personalized;
2. products which do not lend themselves to being returned for hygienic reasons or related to health protection, which have been unsealed after delivery (eg earrings).
Effects of return
If you have complied with the conditions required for the exercise of your right of return ALMA Trade Group s.r.o - Kristall Boutique, you will refund all payments made on his behalf, including, where applicable, the shipping costs. Refunds will be made using the same method of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such refund. The refund may be suspended until receipt of the goods or until his demonstration by the consumer of having sent back the goods. In case of partial return from multiple orders, the amount of shipping costs to be paid will be calculated in proportion to the value of the asset subject to return.
How to return the product: return by courier of your choice with the shipping costs to Your Load: in this case, after exercising the right of return, you must return the product, by a courier of your choice and at your expenses without undue delay and in any case within 14 calendar days of the date on which we have communicated your decision to return. The deadline is met if resend product before the expiration of the fourteen day period. The product must be sent to: ALMA Trade Group s.r.o. (c/o Kristall Boutique) - V Záhrade 197, 252 25 Zbuzany - Czech Rep.. The shipping costs of return of the product are at your load. The return of the product is done under your own responsibility.