The offer and sale of products of www.kristallboutique.com (named "the web site") are governed by these Purchase agreement. The products purchased on "web site" are sold directly by ALMA Trade Group s.r.o. - V záhrade 197-252 25 Zbuzany - Czech Rep., with VAT: CZ 03830781.

Trade policy of Kristall Boutique
Kristall Boutique offers products for sale on "web site", jewelry, chandeliers, glasses for end users (B2C) and professionals in the sector (B2B), such as shops, distribution companies, retailers etc. Terms of purchase do not regulate the supply of services or the sale of products by third parties other than Kristall Boutique, which are present on "web site" through links, banners or other hypertext links. We recommend to Users, first, sending orders and purchasing products and services from entities other Kristall Boutique, to check their conditions of sale, because Kristall Boutique is not responsible for the provision of services by third parties other than Kristall Boutique.

How to sign a contract with Kristall Boutique
1) All sale prices of products displayed on "web site", include VAT 21%.
2) To conclude the purchase of one or more products on "web site", the User must fill the order form electronically and send it to Kristall Boutique, by computer, following the instructions.
3) The order form contains the information on each product ordered and its price (expressed in the following currencies: EUR, GBP, CHF, RUB, USD), the methods of payment and the shipping costs.
4) The contract is concluded when Kristall Boutique receives, by computer, the order form, after verification of the correctness of the data.
5) Before to buy the products by the order form, you must carefully read the terms of purchase, to save or reproduce a copy for your own personal use.
6) The order form will be filed in the Kristall Boutique database for the period of time required to process your order, as established from the law. The User, before submitting the order form, must check data entry errors, providing to make the appropriate corrections.
7) When the contract is signed, Kristall Boutique will process the order form of the Customer.
8) The languages available to sign the contract with Kristall Boutique is Italian and English.
9) Kristall Boutique may not process the order forms, which do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products. In these cases, Kristall Boutique will inform its Users, by email, that the contract is not signed with the reasons. If the products displayed on "web site", are no longer available for sale at the time of the last User access on "web site", or sending the order form, it is up to Kristall Boutique communicate, within thirty (30) days from the day following that on which it was sent the order to Kristall Boutique, the unavailability of the ordered products. In case of forwarding of the order form and payment of the price, Kristall Boutique will refund the User than anticipated.
10) Sending the order form, the User unconditionally accepts and agrees to take in relations with Kristall Boutique, these terms of purchase. If the user does not share any of the terms of purchase, please do not submit your order form on "web site." Sending the order form, you confirm to know and accept the terms of purchase and further information contained on "web site", in the sections Policy Privacy and Right of withdrawal.
11) When the contract is signed, Kristall Boutique will send by email, the receipt of purchase order form to the Customer.

Prices of the products
The prices of the products, included VAT of 21%, may be subject to change. The user must be sure of the final sale price before sending the order form.

Product warranties
1) All products sold on www.kristallboutique.com are covered by the manufacturer's standard warranty and 24 months warranty (from the invoice date) for any lack of conformity and production. If the delivered products are faulty and that period had not yet expired, the Customer shall be entitled to terminate the agreement, requiring the replacement (if the product is still available) by sending notice to Customer Service by the online form . No warranty is further provided in addition to the one just outlined. To qualify for the warranty, the Customer must keep the invoice, you will receive by email.
2) On "web site" are offered for sale only high-quality products made with SWAROVSKI crystals.
3) Kristall Boutique does not sell used products, irregular or low quality than the corresponding market standards.
4) The pictures and colors of products offered for sale on "web site" may not exactly correspond to the real ones due to the Internet browser or monitor used.
5) The warranty of 24 months applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use. This warranty is for end Customer (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT).
6) If, Kristall Boutique, for whatever reason, is not able to remplace the product to its Customer, will proceed at its own discretion to refund the amount paid or to replace it with a product with similar or superior quality.
7) No damage can be obtained from Kristall Boutique for any delays in replacements of the products in warrenty.
8) In case where the warrenty provides the return of the product, it must be returned by Customer in its original packaging, complete with all its parts (including packaging and any documentation and accessories); to limit damage to the original package, we recommend, when possible, to insert in a second box; do not attach any labels directly on the package of the product.

Methods of payment
To learn about the methods of payment accepted on "web site" please go to the section methods of payment.

Shipping costs
To know the methods of shipping and delivery of products purchased, please go to the section Shipping costs.

Customer Service
To learn about the channels through which Kristall Boutique provides information and assistance to its Customers, please go to the Customer Service.

Right of return 
To learn how to exercise this right, please go to section the Right of  return.

Policy Privacy
Each user of the "web site" may at any time, know how they are treated their personal data by Kristall Boutique, by sending a request to Customer Service. For a detailed understanding of the policy Privacy adopted from Kristall Boutique please go to the section Policy Privacy.

Governing law and dispute resolution
The contracts signed under these Terms of purchase shall be governed by the law of the Czech Republic and is not included any reference to the laws of other countries. The United Nations Convention on Contracts for the International Sale of Goods (CISG - Convention on Contracts for the International Sale of Goods) will not find any application. Any dispute between the parties relating to this contract shall be exclusively competence of the court of Prague (Czech Republic).

Amendments and updates
The terms of purchase may be amended from time to time in consideration of possible regulatory changes. The new terms of purchase will be effective from the date of publication on "web site."